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  • Responsibilities may vary from one receptionist position to another, but the accuracy of scheduling & confirming appointments, as well as having pleasant interactions with clients, should be fundamental duties. The interaction with a client and front desk is the most important first impression for a business. The front desk here is appallingly unprofessional. My very first visit was scheduled incorrectly. Then, thereafter, I had 2 other appointments mistakenly booked. The morning of the appointment scheduled in error, the receptionist tried to reach me at the phone number I provided as my emergency contact. I was given such an attitude, as if she took this as a personal attack. I have been tempted to write this review since that experience, however I let it go. I kept my kids' cleanings scheduled last week & everything went well. Until we sat down & I could hear the receptionist get into another verbal altercation on a phone call. After she hung up, she gossiped with the staff about "not having time for that." I understand people are irresponsible & some clients can be anything but pleasant. Part of my job, as a receptionist, is to maintain a professional composure & to listen as well as I speak. I have one recommendation for this dental office. Hire a FRIENDLY PROFESSIONAL for your front desk. The dental assistants and hygienists have all been pleasant over the past 4 visits between my kids and I. This rating is solely based on the, more memorable, interactions with the receptionist. We will not be returning.
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