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  • I want to say up front that this review is for the service of Bethel Bakery and not the quality of the product. We have ordered dozens of cakes from Bethel Bakery and they are very good. We ordered a birthday cake recently and called to cancel the cake a full day ahead of when we were to pick it up. We cancelled due to a weather forecast of 5" to 8" of snow. We were told that they found the order and the cake was not made yet but.... because they have a policy of a 48 hour cancellation notice, they had to charge us 20% of the prepaid order. We have two other bakeries within a few minutes of our home. We have been loyal customers from Bethel Bakery for years. We drove 20 minutes, waited in the long lines, battled the poor parking arrangement just to be a loyal customer to a bakery that has great cake. It is ridiculous that you take our money for a phone call. In my opinion, the overall service and policies, have gone down hill over the years and likely a case of too big to care anymore. You should never forget what and who got you to where you are today. Be careful or soon there will be less people buying your awesome cakes. Goodbye Bethel Bakery.
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