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  • Worst managed theater in Charlotte!!! Avoid at all cost!!! For me it all starts with the purchasing of tickets. The walk-up self service kiosks never work, you can only browse the various showtimes, then you are forced to stand in a long line because there are only ever at the most two ticket windows open. The ticket doorman are always very nice and greet you with a smile and from there it goes downhill. There's only one or two concession lines open that take at least 15-20 minutes to navigate because there are always employees goofing off in the back, standing around not a manager to be seen. I've complained 5 times to the on-duty "manager" who only once offered me a free movie pass WHICH WAS MISSING THE ENTIRE POINT! I don't want free movie tickets, I want a better theater!!!! The bathroom stalls have no locks on them, there are paper towels all over the floor because the actual dispensers are completely empty. Not that you could wash your hand after using the restrooms because the dispensers are always empty. This makes me laugh because of the sign in the bathroom requiring all employees to wash their hands before they return to work, a feat that is impossible due to the lack of soap in the bathrooms. From the restrooms you see cracked lit movie poster frames covered up with clear plastic tape. The only redeeming value of this theater is the movie theater. The red drapes and stadium seating along with the great sound system make it occasionally bearable, but every time I go back I always end up disappointed. Steer clear of AMC Northlake at all cost. Save your money and spend it on gas to drive to another theater where management actually gives a flying flip about the quality of their theater.
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