Used a coupon that was 3 for $10, something close to $3 for a cup. The servers were a little rude, they looked and it and said "Thats too great of a deal." As if it was fake. They don't know what promotions their company is advertising. They then asked if they should make the drink first or scan the barcode. They said tapioca was included in the drink then rescinded their comment. I paid extra for the tapioca which wasn't an issue except for the fact that they forgot to add the tapioca. I didn't look at the drink until I had left. The drink itself wasn't bad. I got the earl gray w/ grass jelly drink. The jelly was a good texture. The service kinda sucked though. Their staff was either new or weren't trained properly or maybe a bit of both. It really wasn't too big of a deal, I just wished the transaction was smoother.