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  • COMPLETELY UNPROFESSIONAL!!! THIEVES!!! I was visiting Madison for the weekend and I left my phone in a Madison Taxi cab (my fault, I know). I realized it right away and used my friend's phone to call them and retrieve it. The dispatcher said she would contact the cab driver (Crystal) and get back to me. No response. I saw another Madison Taxi driver later in the evening and he was able to contact our driver and confirm that she indeed had the phone and would drop it off at my hotel. No luck (and my hotel was 5 minutes from Gilson St.). The next day I went to the Madison Taxi offices to pick up my phone. No luck. I encountered an extremely rude lady who indicated that she didn't know where my phone was and refused to call the driver to find out if she turned it in. I called the police. This prompted the Owner, Joe, to come out and assure me that they had found my phone but must have "put it in another safe or something". He indicated that he would find my phone and mail it to me. No luck. I called them every day after that to inquire about my phone. No one could even confirm that the driver had turned it in for two whole days. It took four days and numerous calls for the G.M., Rick, to finally tell me that he thinks they gave my phone to someone else retrieving a lost cell phone and he would track down whoever picked it up. Sounded kind of fishy to me. He later admitted that he didn't even have a name or phone number for the people who lost or retrieved a cell phone that morning (lost cell phones must have been a common occurrence that day). Lesson learned, do not leave any of your belongings in a Madison Taxi Cab! There are some people in this world who return lost items to their rightful owner when they are reported lost. Obviously none of these people work at Madison Taxi. The lack of professionalism that these people exhibited was astounding. They admitted that they recovered my lost phone and yet were unable to produce it the next day. Yes there are signs in the cabs that indicate they are not responsible for lost items, but that is not a license to steal from customers. It has been about two months since this happened and I have not received my phone in the mail or had any contact with the Madison Taxi Owner or staff. Word to the wise: if you make the mistake of riding in a Madison Taxi Cab, keep your belongings in your sight at all times!
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