Scott is awesome. I took my laptop that had a new motherboard that I added. My problem was that I glt power but no screen. I explained to Scott what I had did to the laptop.He totally listened without trying to verbally solve it before he could see the computer for himself OMG.. he calls and says that I did not push in the memory which is why I kept getting power but no picture. I waited two years for a 5 minute analysis ( It was the next business day. ) Hehehe He so rocks. Excellent service. Thank you Scott!