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| - I used to come to this restaurant often for lunch and dinner. In the past, the food was decent and the management of staff and service wasn't particularly bad either. However, in recent months, I have experienced tremendous decline in their service and quality of food.
When we sat down at our table, we asked for three cups of water and subsequently ordered our dish. I believe we waited for 10 minutes before any server even approach us (clearly they have forgotten the drinks). Later, we observed and noticed that the table next to us already got their food, even when they arrived later than us. We asked for water again, and took another 6 minutes before the servers finally brought them to our table. When we asked for the bill, I was raising my hand for a good 5 minutes before any server notices me. Let's be clear: This restaurant isn't big at all and they had four servers in total. Clearly, the servers or management weren't efficient at all.
Food quality: My mom had a cow tongue dish with rice. The meat was very hard and over-cooked. The dish was supposed to be baked but it turned out to be under-baked. I had unagi spaghetti pasta. As you may have guessed, the unagi had bone in it.
Not all is lost, the pasta spaghetti itself was good. Unfortunately, the quality of service made the whole dining experience down the drain. Potential customers should be mindful of it. The servers are way too busy for you.
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