I reserved a table of 4 weeks ago for Winterlicious at 7pm on January 31st, 2015. Seeing as how the restaurant did not contact me to confirm my reservations, I tried calling yesterday afternoon just to make sure they still had my reservations. There was no way of talking to someone. Every option I pressed sent me to a voicemail.
While we were driving over we realized that we would be 10 minutes late due to several accidents on the 401 so I tried giving them a call again. This time someone picked up. Right away I was told that they don't have reservations under my name and that they don't take reservations on the hour. Only on the half hour. The girl told me that I must have contacted their other location that takes reservations on the hour. I informed her that I did indeed contact the Eglinton location since the Adelaide location wasn't taking reservations for Winterlicious. She must have told me 3 times or so that I must have not spoken to them and that I had basically been mistaken about the time and location of the reservation I had made. At this point I was getting irate. I had 3 other hungry people in the car with me listening in and counting on these dinner reservations for a Saturday night. The girl on the line said she would put me on hold and see what was going on. And then she hung up.
At this point I figured it would be near impossible to get another dinner reservation elsewhere. I tried a couple of places with no success. So in a final act of desperation I called Copacabana back. The same girl answered the phone. She asked me to just hold the line while she spoke to someone to try and get us a table. Once she came back to the phone, she said that unfortunately the only time she could get us in was at 9:30pm. She finally told me after I pressed on about what happened with my original reservation, that she knows what probably happened but that she couldn't share that information with me.
Since me and my hungry 3 friends couldn't wait another 2 and half hours to eat dinner, I declined her offer for the 9:30 table. We were lucky enough to find reservations for a restaurant called Gabriels in Mississauga and in the end we had a great evening.
All in all, I am very disappointed with the confusion around their reservations process. The hostess implied several times that I was at fault for the reservations not being taken correctly. And not enough was done to fix the error once they discovered they were at fault.