Just simply great treatment! I needed to get my measurements updated since I got stopped out of online ordering. So I stopped in on the way to another nearby appointment to do as the website directed. The helpful staff looked into my file and noticed that I had tried to order a shirt for "untucked" mode, and the measurements for that variant were not originally taken. I can understand that--I ordered a full suit, so untucked did not enter the conversation. Also, I had ordered the suit from the Oakville location.
The specialist confirmed my measurements, made a few tweaks and answered a few questions about fabrics, matching, etc. Note that I did not buy anything at that time, yet they took care of me efficiently and graciously like I was their best customer. Suck on that Harry Rosen...