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  • My initial review of our sales experience stands, but that is where my satisfaction on the deal ends. Once we were done signing papers is where everything went to hell. I cannot believe what incompetent people Subaru Superstore of Surprise and Chandler have processing these car deals. It took them 5 weeks to finally pay off my trade in - numerous calls to Superstore management and all we were given were excuses and lies on why it wasn't paid. At one point they even thought they lost the check and stopped payment after Chase processed it delaying things further. I even had to make a payment on a car i didn't own anymore just to keep my account current while they fumbled around. In addition, they apparently lost the completed registration from MVD and my temporary plate expired. I was sent a replacement registration upon calling, but was only provided more excuses on what happened to the paperwork. I realize they are a new dealership, but this is ridiculous! Though our sales team was excellent to work with, I wont be back in the future to purchase from them due to this experience.
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