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| - Management was aggressive and so unfriendly. I try to stay positive as much as possible, but this store has left me super disappointed in Target, after being a fan for a long while. This was all over a small box of markers that rang up $30 more than what was posted. I genuinely thought it was an accidental mislabel, as they were a small box of markers posted as $3.99 and rang up as $39.99. When I told the nice cashier, she got help over - Catherine came to 'assist'.
Catherine immediately looked at me and said she wouldn't lower the price to what was marked. I asked if I could show her where I got them so we can see if there was a mislabel or an actual issue. Aggressively, she again said no she wasn't giving me that price. As it's illegal to not honor the marked price, I asked her again if I could just show her so we could try and sort out the issue (no one was in line behind me at this point). She said she wouldn't go look and wouldn't lower the price to less than $10.
When I asked to talk to the manager, she wouldn't allow me to talk to anyone else and said that was her (she later said was was senior team lead when I took it for the record). When I said i wanted to record this, as I was shocked by her unwillingness help or even troubleshoot, she said no. So I opened my note pad to write down the situation. For the record, I stayed calm, said I was in business and was shocked at how she was not even willing to look at the item in question. I said I wasn't buying them but since I had to get to the hospital (I was buying gifts for a patient in recovery), I needed to go get different coloring pencils. When I came back, Catherine ignored me as she rang me up.
I tried to diffuse her by saying I hope her day got better as it's obviously been challenging today, (because she was fuming before she even came over to me). She went onto say she was perfectly fine in a sharp tone. I then just said, don't worry, I will take my business elsewhere next time, as I really didn't appreciate the way she has treated me and I really feel bad for her employees if this was her 'fine'. Probably not the best thing to say to an aggressive person who was rude from the start, I realize - but she was obviously on a power kick and I really do feel sorry for those having to work for someone like that. She then said I was about to be banned from the store, to which I repeated - I will willingly avoid this store - and left.
This is sad as I've typically liked Target, but I cannot in good conscience go back where customer service like this is encouraged. It wasn't even that big of a deal, but she was so aggressive from the beginning, it was unfortunate. For this stores sake, I hope they re-train this person on how to better manage a pricing discussion. I ultimately didn't care; I got new pens, but the instant aggression was uncalled for.
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