CAN YOU GIVE A COMPANY ZERO STARS!! OH MY GOD STAY AWAY FROM THIS ONE! I normally try not to give bad reviews because things happen and everyone has off days however when you go in and purchase a brand-new iPhone from a company you have been with for 8yrs and a store you have used for 5yrs you expect some kind of service.
The sales person was great however during the transfer and set up process the iPhone somehow got locked out with no explanation. I've useed the same passcode on all of our devices in our home for 6ys and if I swapped numbers I wouldn't of been able to do it a second time when confirming it which I explained to him after he blamed me for the issue.
With that being said I had NOT even left the store with the phone yet and the manager came over and told me that there was NOTHING he would do to help me. I'd have to go to Apple to get it fixed. So you're telling me, I purchased a defective device, that I have NOT EVEN LEFT THE STORE WITH, you're going tell me I now have to now go to an Apple store to figure out what's wrong with it. WORDS CANNOT even describe how upset I was that I had no way to reach my children and my children had no way to reach me until I went to Apple to get this fixed. I lost an entire day because the manager was too busy hanging out in the back to help me.
However the salesman was amazing, patient, helpful and very remorseful but a company is only as good as its leaders!
Let's just say I had to buy another phone the very next week and I now go to the ATT store in Centennial.