I don't get the appeal that results in lines out the door (or maybe that's just the poor setup where the line starts a few feet after you walk into the door. First off, it is pricey for a sandwich shop. On the upside, there are a lot of choices for you to customize your sub the way that you want it. Lots of meats and accouterments to choose from. The employees taking your order seem to be working at warp-speed, to the point where your head might be spinning after you place your order. The cashiers and managers down at the other end tend to move a lot slower. Yet, despite the frenetic pace of the front-line, I always seem to wait forever for my sandwich- usually about 10 minutes. To be clear, I order my sandwiches very simple. You are given a number then someone is running back and forth from the counter trying to hand out the sandwiches. It is so unorganized and chaotic.
The sandwiches are fine, but nothing spectacular. The portions are generous- the small is quite large. The large is ludicrous. I wish they had a bigger assortment of bread- some with seasoning (like a Parmesan oregano, for example). The pasta salad is good, but over dressed. The cookies are tasty.
Unless you have a coupon, be prepared to pay twice as much as you would at Subway.