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  • I just bought my first house about two weeks ago and man, I already miss the days of calling apartment maintenance whenever anything goes wrong. Case in point: last week my garage door wouldn't go down and I had to frantically find someone to at least help me get it closed until I could get it repaired. So after parking in the driveway for the last few days and scraping tree sap off of it every morning, I decided I better man up and get this figured out. It's only going to get hotter and who wants to burn their fingers on a steering wheel if you don't have to? (and seriously that tree sap is no joke). Based on the great Yelp reviews, I contacted Mastercraft two days ago via the Yelp app to request a service call. Stuart responded almost immediately and had someone scheduled to come out at 8:30am today. The service technician arrived promptly at 7:50am. A little early, but always better to be early than late, right? Lucky for him, I threw some clothes on before answering the door so he wouldn't be scarred for life :) Less than two hours later, my garage opener has been replaced (the motor went out in my old one) and I can safely park my car inside again (well, after a good car wash anyway). Stuart, the owner has been very communicative, even during my service call via the Yelp app and made sure that everything went smoothly. I appreciate business owners who go above and beyond and Stuart has definitely done this.
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