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  • Called here at 10:40am to inquire about the earliest appointment for my wife's Cadillac STS. The person I spoke with (didn't write down his name and that apparently makes ALL the difference in the world) asked "how soon can you be here" when I said 11:15 he gave me an 11:30 appointment. We discussed a few issues with the car including not doing tire rotation engine shields etc. a good 5-7 minute call. He gave me a price of 54.95 and said see you at 11:30. When I arrived, I was told that there was no appointment in my name. Who did I speak to? With the amount of work lined up, no way an appointment could have been made. Who did I speak to? I thought maybe I had called Monroe across the street so I apologize and went next door. When they did not I called my office had them pull the call log and get the number. It was Midas. The people with the location or more concerned with my not getting a name of who I spoke with rather than trying to determine why somebody scheduled the appointment or trying to help me. Even though they didn't say it they made me feel like they were saying I did not make the appointment I ended up going to Jiffy Lube right up the street I paid $30 more I had it done in 10 minutes no hassle
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