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  • Upon arrival you would think this nail salon would be ideal. It's modern, clean and professionally decorated. However, what they truly lack is customer service. Let me start from the beginning. I called around 6:12 to inquire about their hours. After being interrupted multiple times, the technician said for me and my friend to come by for our appointments even though she seemed to be open about when they closed. As soon as we walked in, they did not greet us; instead, they rushed us over to our chairs to begin. There was no acknowledgement or greeting like typical nail salons. Before I even say down, the nail technician working on my friend began inquiring about my ethnicity to my friend, which to me, Is very unprofessional and rude. As the nail tech was working on my pedicure (she was an angel btw) the manager woman began doing my nails. Or should I say, rushed through my nails. She clumped the polish on did not take her time whatsoever. Mind you- I called and asked when they closed and told her my e.t.a, so she had ample opportunity to tell me they did not have the time for my gel manicure and pedicure. She then began to ask me about where I previously got my nails done, how much they charged and she definitely let me know that their price is higher. (Even though I was already aware of their price, I felt this banter was unnecessary) After we left, other people noticed my nails were not on point. After 5 days my GEL polish was peeling. Fed up, I went back to the salon and told the lady my nails needed to be fixed. They have this strange rule where they'll replace the same color for free but not another color. If you wish to change colors it's $10- which made no sense to me because after she saw what a horrible job she did, she re-did all of my nails. NO SENSE. Then, she proceeded to tell me she didn't like my nail color. Now, I understand their salon is in Birkdale Village and they are accustomed to bland nails but no, I am from North Charlotte and I need some variety in my life. Don't begin to make an excuse for your poor technique by blaming it on preference. No Bueno. Needless to say, I will not be returning to My Nail Spa. I also suggest any who is reading this, not to return either.
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