I really was not impress .. I was told my car was going to take an hour and they also asked me if I would like my car washed.. I arrived there at 10:20 and I left at 12:00 after checking twice up front to see if my car was done. My car was washed but the inside was not vacuum.. I asked if they rotated my tires he said we normally rotate them at 5000 to 7500 miles. My car was at 5000 but my tires were not rotated. I did tell the individual I was going on a trip this month and I wanted to make sure everything was ok.. I just left there really confused and wondering why my tires were not rotated and I felt I needed to confirm all my fluids were ok before my trip.. :(