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  • Had an appt. At 9am for a warranty/recall on a part. I got to the service dept. At 8:45am. Just a little something about the signs to the service dept. They need better signage plus u have to drive all the way to the back of the building and enter. Also they have desks on the inside of the garage and there was not one person at them to tell u where to go. They need a big sign over the top of the service dept. To tell u hey this is the service dept. So u know where to go bc I would have just stood out in the garage area until I saw someone or someone came up to me. Then I walked into the service dept. And three people are working at their desks. Do u just walk up to someone and ask for help or tell them u have an appt. Or do u just stand there waiting for one of them to say I can help u? There is no signs to tell u where to go and there is no dividers or ropes to guide u. So I walk in stand for a few seconds and one of the service coordinator people asked if they could help, I walked up to the desk told them what I was there for and he quickly took care of me. I got in and out before my appt. He said he would give me a call when the car was ready. So I called in the afternoon to see if my car was ready I had to leave a message for the service person who checked me in and that person was Wayne Smith. I had to leave him a message bc he was away from his desk but he got right back to me about 5mins or so, told me my car was getting washed and that I could pick it up in about 15mins. I finally got over to get my car @4 and it was ready no waiting walked right up to counter signed and I was off. I will be back to this place for sure. Great people and quick to deal with. Thank u Wayne Smith and the rest of the staff. One more quickie they have a shuttle that will take u to where u need to go and it will pick you up.
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