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  • If I could give the Venetian zero stars on yelp I would because my experience was that bad. I came in tonight to see the Rock of Ages show. I paid $222 for my tickets and I arrived at 7:15 because the doors opened for seating at 7:30 and the show was to begin at 8pm....8:15pm rolls around and everyone is still standing outside the doors because there was an issue with the sound board. Shane/Shawn, ashleyann and Patricia were the people working the doors to the seating area and they were all extremely rude and unprofessional they could not give us any help or any clear answer as to why we are waiting an hour plus for our show to begin! Then Shane was whispering to Patricia and ashleyann rude comments about one of the men who was waiting in line to see the show. How rude and unprofessional!!! I was the first person in front of the door and I could hear everything. All of a sudden Marcus the supervisor came out and said it would be 5-10 more minutes before the sound board gets up and running and we would be seated to see the show. 30 minutes later Marcus comes back out and says "I'm sorry but the technicians are saying a few more minutes but the show is 95% happening." We wait for another 15 minutes and Leslie comes out and says she is going to advise the box office that the show is cancelled and the box office needs to refund us or schedule our show for the next day. I can't reschedule because I'm leaving tomorrow so I need a refund. She goes to the box office and her story changed when she got there instructing the box office to not give refunds because the show will start in another ten minutes. What a liar!! So I go to wait in the extremely long line at the box office for another 25 minutes for a refund, I get to the counter finally and Deborah assisted me. She was very rude and was yelling at me the entire time. She screamed in my face "you are not listening!" On top of all of this I have to wait 2 weeks to get my money back!! I am extremely angry and disgusted with this experience and customer service!! You would think a top tier resort like the Venetian would hire quality staff but they don't, they hire people from the gutter!! They are sloppy and unprofessional!! I will never return to the Venetian!
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