| rev:text
| - I went to see Jenny Barnes on October 5th, my wedding was Nov. 7th. My wedding dress had delicate sleeves that needed to be opened to fit my arms. WITHOUT TAKING ACCURATE MEASUREMENTS she told me she would let out as much as possible and open the arm holes.
She scheduled for me to pick up 1 week before my wedding! After two weeks passed, I insisted on a second fitting within the week. Thank god I did. When I put my dress on, everything was wrong. The sleeves of my dress were very loose, wrinkling up -- which would have looked awful in photos. Then to make matters worse, the arm holes were too large and the dress kept falling off my shoulders, causing it to buldge in the back. The back wouldn't lay flat to my body. I wanted to cry.
I DID NOT TRUST HER TO MAKE ANYMORE ALTERATIONS, so I left without saying a thing to her. I knew she would insist on letting her alter it more, and I didn't have enough time before my wedding. So, I got a second opinion from a seamstress who said that wedding dress sleeves like mine are delicate and difficult -- if Jenny did not have absolute confidence and experience altering them, she should have referred me elsewhere. I was so upset and overwhelmed, so I bought a second dress from the same store I bought my first - LUV Bridal in DT PHX -- LUV BRIDAL IS AWESOME!
When I arrived to purchase a new dress, I explained to LUV Bridal how unhappy I was with my alterations. THEY SAID MANY GIRLS HAD BEEN HAVING COMPLAINTS ABOUT JENNY (Perfect Bride Alterations & Couture). In that exact moment, the assistant at LUV Bridal opened their alterations recommendation document and immediately deleted her from it. THEY THREW AWAY ALL OF THEIR OLD ALTERATIONS RECOMMENDATION SHEETS, AND PRINTED NEW ONES WITHOUT HER ON IT. So, this isn't a one-time bad experience. My complaint was a final straw for LUV Bridal and they no longer recommend her. They do not want to be affiliated with her anymore.
I asked my mom to reach out to Jenny and demand a refund. I was too overwhelmed emotionally and in planning for my wedding which was 2 weeks away. After constant calls back and forth, Jenny finally agreed to issue a full refund in the amount of $150, with the contingent that I show proof of buying and altering a new dress. So I emailed her all of the receipts same day and she confirmed via email that she would be sending a check. Two weeks later and I still hadn't received anything.
I called her today, Nov. 21st and she tells me she will cancel the check that was mailed to me, and send another one, but for only HALF! I continued to reiterate that she agreed to refund me the entire amount. She just told me to write a review and she will respond -- as if her response will make a bad review better?! Just before I hung up she said "I will send a new check, but for half. Ok, bye."
SHE IS DISHONEST, rude and inconsiderate. I have written confirmation in email that she agreed to refund me the full amount, yet now she is going against her word?! See photos attached!
I've entered her company information into the Better Business Bureau (SHE IS NOT BBB ACCREDITED) and filed a claim against her. Now she will have to face BBB regarding business and consumer law. It's also unclear why she insists on sending a check, when the Square company can issue a direct refund to my credit card...but I digress.
I do not recommend her to anyone for anything. It's hard to know if your dress alterations are going to be "easy", and if they aren't, you risk Jenny botching it.
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