Honestly... Where do I even begin with this place?
When planning my 5 year old daughters birthday I thought Pump It up would be the perfect venue. WOW. I have never felt like I have wasted my time, or my money, more.
i had ordered 6 pizzas through PIU to be ready when all of the kids got there. The party started at 7, I waited until about 7:30 until I said anything...
First of all, the staff was so rude. You would think that people who are in the business of hosting parties would be hospitable. WRONG. I had the "pleasure" of meeting the manager. When I asked her what the status on our food was it was almost as if she rolled her eyes at me. Our food didn't get there until almost 8:00! An entire hour sitting in a room with 15 hungry kids waiting... and not even an apology.
It doesn't stop there.
Once the kids went into the jumping room, I was nervous for their safety the entire time. Their employees were standing off in the corners having their own conversations... Not interacting with the kids, or making sure that they're safe. I would understand if these were older children, but 5 and 6 year olds?! REALLY?! I even saw 1 young girl on her cellphone!! I said something to the manager who was there and she said she would correct the problem... Which never happened.
These were the 2 main things that made my experience at Pump It Up so terrible. I won't go into detail on :
- How gross the bathrooms were
- Do they even wipe down the tables after each party? Pizza sauce and God knows what all over the sides.
- I couldn't bring in my own veggie plates/apps. (Which would have been pretty helpful since we had to wait so long for the pizzas?!)
After passing on the message to a few friends in town about my experience, I had found out that they had come across a recent new management. What a shame. Don't buy a business if you don't know how to correctly run it. This place will not last.