I've been here a few times and always had a positive experience. I've even bought and smoked a few cigars there. I went in on Saturday afternoon to but a few things. The front area was packed with ppl sitting around. I was a little drawn back when I asked the guy if I could smoke my cigar in the back. He immediately said it was members only. I didn't see anyone sitting back there so I said ok and he saw that I was disappointed then said I can go back there. The damaged had been done. I've bought over 250 worth of cigars this year from this place. This has been the only negative experience I've had there but they should really revisit opening up that space especially when the from is full.