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| - BUYER BEWARE!!! This company is a scam. Look at the addresses of most of the favorable reviews. They live in the same state or city. If you buy from this company, especially through Amazon or online, you are likely to get scammed.
I ordered a 7-piece dining room set for my 83 year old mother for mother's day through Amazon. When she had received the furniture as guaranteed, she called them. They email me back (as I gave my email address since I bought it and my mother isn't exactly the emailing age) and said they were sorry but the delivery company was backed up as they "do not usually make such long distance deliveries (from AZ to TX) or some such nonsense. When it arrived almost a month later, my elderly mother accepted the multiple heavy packages without inspecting the boxes for damage. She was so silly as to believe that the merchandise would be in good condition and hadn't read the small print of this company's ridiculous policy that if you don't inspect the boxes for damages and sign for them, you sign it as "clear and free." Now, I ask the logic of this. What if the company had intentionally sent damaged merchandise (and it does look a lot like the pics of other people's damaged merchandise, then how would the box tell her or anyone anything about the damaged merchandise inside it? So, my brother goes by my mom's house, opens the table box and it is cracked at the edges and the chairs are scratched, two chairs are missing, etc. (see pics). I contact the company. They apologize but say that I need to send pictures to them of the damage within five days. I do not live close by my mother so this is an inconvenience but I do it anyway. The company says that they are looking into the "missing chairs" and will have them sent to us but that the table was signed for and, according to their policy, non-refundable or replaceable. They will, however, do me the favor of taking off 15% for a replacement after I return the damaged table and chairs. Clearly a scam.
At this point, I have involved Amazon's help. The next thing I know I have been refunded $49 for the two chairs that were never shipped to us but nothing more.
This is ongoing still. I have read the reviews by others who have been scammed as I have. We should not allow companies like this one to scam us. I am insisting that Amazon investigate this company (and assured by the guy I spoke with last night at Amazon that he was going to report them at the higher ups at Amazon). In addition, I will not be sending this merchandise back at my expense or have the shipping costs deducted (along with the 15% restocking fee) from this con company. I will file a small claims appear in court if Amazon doesn't refund my money entirely. Additionally, I will make a complaint to the BBB. If someone doesn't make a stand against fraudulent companies like this one, they will continue to prey off of unwitting buyers.
I am a doctor and if I treated patients like this I would surely lose my license. Similar recourse should be available when hard working people are scammed by companies whose policies are so unusually unethical that that they prevent the buyer from what would be reputable company policy.
All this is to say that the merchandise is falsely advertised as solid wood (not true), refundable (not true), and good quality (not true).
Think carefully before you take the great reviews as true. Again, most of them are in the same state or town and the process may be different for them. But when you go nationally on Amazon, there is a different standard to what you should do as a company.
Here's the pics if I can get them to upload on this site. If not, check them out on Amazon.
S. Nussbaum, MD
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