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  • this location i would call below par at worst. they have newly renovated this location which is great, but having to go upstairs for extra seating is annoying at best. the service here is terrible, to the point where it took over 5 minutes to get my order even going, when i looked on the monitor of orders being processed, i was number 6 in the line up. i had a bit of time to kill so i asked to use the bathroom, all A&W's have a combination lock to let you in, sadly this location has a door handle like that, but its a very tough one to use, even tougher when the cashier gives you the wrong code. the bathroom is one of the worst i've been to in toronto, and this is coming from a guy whos used the bathrooms at sneaky dee's (not anymore but still) the toliet lid was off, the faucet had no handles, and the hand dryer had mold in the section that collects the water? DISGUSTING. after waiting about 10 minutes for my food to go, i was witness to many people asking what the hold up was on the food. i got my food and got out of the place, when i had a chance to eat it, i felt that the quality wasn't anywhere close to any of the other A&W's i've experienced as of late. i would very much never come back to this location due to this experience.
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