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  • So I ordered from Dickey's through Grubhub. I ordered a side of baked potato casserole to go with my sandwich. I ended up getting potato salad. Not what I wanted. I called Dickey's and the manager "Josh" was called to the phone. First off, he was sarcastic and said , with a laugh, he would "fire" whoever gave me potato salad, trivializing the mistake.. like I shouldn't even have called.. Next, he blamed everybody but the person who assembled the order.. blamed the Grubhub driver , says they are supposed to check the order before they deliver it. I asked him how the Grubhub driver was supposed to know that the container was full of potato salad vs the casserole when the containers aren't marked? He blamed the driver again. Then he told me I could come and get the casserole myself if I wanted to. My question was, why would I order and pay for delivery, if I wanted to leave the house and go get food? Didn't that defeat the whole purpose? He, again, blamed the driver. To top it all off, I ordered root beer to drink, and had the driver call me to tell me they didn't have root beer so, I had to take sprite. So, the driver was being conscientious.. and he did look.. Finally, after about five or ten minutes on the phone with "Josh" he agree to refund the $$ for the potato salad side on the "tablet" but, as of yet, I haven't seen it. Won't order again. My issue here is with both the restaurant and Grubhub. My order accuracy with Grubhub is sitting right at about 25-30%. The restaurants aren't looking at the orders, and nobody seems to care to check the orders. I guess the message here, today at least, is that they just don't care. Whatever happened to customer service?
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