| rev:text
| - Comcast's customer service is terrible. I just needed to set up a device on my account, but I needed to call in order to do so. I called and the woman could barely speak english. She asked questions that were supposed to be on record from the time my mother called the day before (they hung up on her so that's why I was calling again today). She transferred me over to someone else. The man said it wasn't in his expertise so he transferred me to yet again someone else (which took 5 minutes). The man asked all of the same questions my mother and I had answered about six times total in the past two days. He then said he was going to transfer me to billing, but instead decided to hang up. Wonderful. I furiously called again hoping for some answers to a problem that normally should've taken two minutes to solve. The man had a bad attitude and was reluctant to connect me with a supervisor. Finally, I gave the phone to my mom because I had no patience left to deal with these inconsiderate people. My mom got transferred to god knows who and he said he would solve the problem and stay with her on the phone through the process. He promised to have the issue resolved soon. After several times of being on hold, my mom found herself to be speaking to a different person, who had no idea what was going on. The man, who had promised to stick with her on the phone, broke that promise "surprisingly", after her being on hold with him for an hour and didn't even give the hours of repeated information to the woman that was now on the phone with my mother. She then transferred her to a technician, who had no idea how to solve the problem. All we needed was for them to add one tv to our account. We weren't asking them to discover a new element. Being that these people are supposed to know how to solve simple problems like these, it was quite frustrating, but what was more frustrating, was the many times we were transferred, put on hold, and had to repeat information. The total call time over the two days was 4 hours. 4 hours of wasted cellphone data. Anyways, the man said the other department he needed to transfer us to was closed, so that we would have to call tomorrow. I was not in the mood to call again and be put through living hell for a third day, so my mother and I are returning the equipment. If Fios were available in our area, we would've went through them, but unfortunately we had to waste 4 hours over the course of two days to try and solve a problem that was NOT solved in the end. Don't bother wasting your time with this incompetence. I have not been more furious in my life.
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