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| - I had a very bad experience with this company. After I made an initial contact, I received a call from their CEO (I just found out he's the CEO recently), who was really friendly, nice and attentive, I felt very good when talking with him. Then he sent me some information and referred me to Nicole D'Agostino, who was the sale woman, with whom I had the worst experience. I noticed she was very condescending and disrespectful in our first conversation, which was very different than what I had with their CEO. At the beginning, I was thinking, you know, people are different in terms of how to talk to people, although I'm a customer who needs to make a big decision on whether to purchase a big and expensive equipment, I mean, I wasn't comfortable but I tried to understand. She provided instruction which was not clear and inaccurate to me. She used acronyms I don't understand in our emails, I had to ask for it and she seemed she could care less. She told me a couple of times that a separate billing company will call me but they never did. Then one day I received a call from her, asked whether they called me, I told her no, but then she asked me to call them, I was very disappointed about this request, because I didn't even know what that company does exactly. Then I ask her "can you call them", she paused and she agreed to do that, I felt like she was forced to do all of these and I was the one who created the inconvenience. Then my conversation with the billing company went well, I like their services. I got the quote from them and how to proceed. It's a very expensive device, even after insurance, I have to pay about $ 1,000 for it. It took me about a week to think of about whether I want to proceed, because I might need to move and I definitely don't want to carry such a big device with me. During my thinking, Nicole called me asking my status, I told her about my concern and she flipped like immediately, she said I wasn't tell her that I'm moving and that might involve a cancellation of the order. I had to calm her by telling her that it's a thought, may happen or not, but I am still thinking. She was very rude to me and complained that I didn't tell her and the billing company about my decision. Why can't I even spend sometime to think? I felt I deserve better services not someone tells me what to do with such a disrespectful tone. I told her I'm not comfortable with her tone, then she raised her voice and said she's not happy about me either. I was shocked to hear this and asked to speak to her supervisor, she wasn't intimidated or showing any regrets and told me go ahead. So I hung up and trying to find a # online, she then called me back said "you hung up too quickly, you want to speak to my supervisor, he's right here, go ahead and talk to him". Shocking... I think if no one can hold her accountable, it's really meaningless to talk to such a "supervisor". My guess was right, I spoke with the guy, he was basically protecting her and his answers are not satisfying. As a patient and a customer, I think I deserve better. The two stars go to the CEO as my first impression with the company was good.
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