| rev:text
| - Mixed feelings about this place. We ordered a recliner about 10 or so years ago. It still works perfectly well and has really held up - no sagging, all mechanicals working properly. I gave it to my children when they moved out as I want a power recliner and that one had the bar on the side. They had a 30% off power and leather sale recently. Since the chair I wanted now was both power and leather, I went in to see if I could get what I wanted. The power chairs with the different motors for adjusting lumbar and head as well as legs and back are wonderful and this is the only place I know that has those options. But you will pay dearly for that comfort. The chair I ended up with was over $2000, tax and delivery included, even with the 30% off sale! I'm waiting for it to be delivered because it is semi-custom but I anticipate it being comfortable. However, the reasons for the lesser star rating is some of their wacky policies. Since this is a chair, we were going to save money ($70) by picking it up in my husband's truck. If you go that route, they will still charge you $39 to have it delivered to the store. What? Why? That is ridiculous. When you discuss (argue) these silly policies, they pretty much just shrug their shoulders and say "company policy" as if they have absolutely no control - and maybe they don't. Because they are corporate owned now (changed over two years ago according to store manager), they will not (cannot?) negotiate costs for anything. I asked if they had a warehouse where we could pick it up for free. No. Also, even if I paid the $39 and picked it up myself, I'd have to sign off on it (after inspecting it in the store). If I bring it home and put it together myself and then have a problem, I'm out of luck since I signed off that it was perfectly fine. Um no, not doing that so I paid the money for delivery. Very bad business practice and nothing to be done about it! The next reason for the lower star rating is their policy for custom orders. Their pricing policies are really arcane! I really wanted a bright red leather for my new chair and they offered it in a lower grade leather than the standard one on the chair I ordered. But even though it was a lower grade leather, it wasn't an included leather option for this chair so the custom price was $500 more for a lesser quality leather. Huh? They really make it almost impossible to make your order custom without paying through the nose (which I'm already doing - $2000 for a CHAIR?)! Apparently there's a set of fabrics/leathers for each model chair that you can choose as semi-custom for that chair without changing the price much. But go outside that standard set and you're going to pay A LOT for the privilege. I decided on the wine colored red that didn't cost me any more money. Definitely NOT what I wanted but acceptable. The staff was friendly. Because they don't work on commission, they don't hassle you but they also aren't running to meet you at the door to help you out. Overall, I'm hoping I'll be happy with this purchase because I'll be able to make adjustments to my chair to make it most comfortable for me but I'm paying a lot for that and not getting everything that I wanted. Hence my mixed feelings and 3 stars instead of 5.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)