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| - If I could give zero or negative stars for these guys, trust me, I would. As Bertha F. said, dealing with Electronic Box is nothing short of a Kafkaesque nightmare. After doing lots of research, I was under the impression that anywhere that had Vidéotron wiring could get signed up for Electronic Box and save some money. That said, with cheap services generally come less than stellar customer service, so I came in here prepared for a less than smooth experience, what I got instead was quite perhaps the most epic of all corporate clusterf*&ks that I have ever had.
I called EB on a Monday to enquire about residential internet for my new condo. After much hemming and hawing, referencing various maps and talking to a manager or even two, my EB rep tells me that no, sorry, they cannot do my install. They said that although my building may well be wired by Vidéotron already, that records had not been updated and unless I was willing to pay an engineer 100$ for an exploratory look, then I was S.O.L. Fannnntastic.
Cue Saturday morning around 9am and I receive a call from my pal at EB. He says something along the lines of 'Gee, I hope that you haven't found an internet provider yet, because I've been doing some digging and it turns out that YES, we totally can do an install for you as you are now on the Vidéotron list!' Great, now I am pretty pleased. I spent the 30 minutes on the phone and let my glorious breakfast go cold in order to set up my new account, make the first payment, etc. etc.
Tuesday late afternoon though, I get a phone call from some other dude at EB. He says "So, can you tell me where the account stands now?" This is kinda weird, but I tell him all of the above and then he says "Well, I am sorry about the misinformation that so and so gave you, but what he did was in fact very wrong and we simply cannot do your install". Are you freaking kidding me right now?
Not only that, but the payment has already shown up on my credit card, but these clowns can't do a refund that way, so now I must wait 6-8 weeks for a cheque to come in the mail from these asshats. The frosting on the cake had to be this EB clown chirping up his his obnoxious sing-songy voice "Despite all of this, I hope that you seriously consider doing business with Electronic Box in the near future, as we'd love to have you as a customer!". Ummm how about a resounding" HELLS NO.
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