I had a great first experience at this office - caring and friendly staff and an awesome doctor - until I sat down for my cleaning. I would have definitely been a loyal customer, but the hygienist ruined all of that for me. She was SUPER rough with my routine teeth cleaning and I ended up jumping in pain more times than I can count. I take very good care of my teeth (brushing and flossing every day with zero cavities) and I always go for cleanings every 6 months. I have never before experienced as much discomfort during a cleaning as I did then.
Worst of all, the hygienist didn't even seem apologetic about hurting me. She actually made me feel like it was my OWN fault for her causing me pain - insinuating that I must not be taking care of my teeth and that was the reason why I was in so much pain. Some people just have sensitive teeth and gums! At the end of the cleaning she made some sort of sarcastic remark about me wanting to stay overnight in the office - even though she neglected to tell me the cleaning was over and just kind of waved me out of her chair.
Never have I had a more painful teeth cleaning in my life and my mouth hurt for three days afterwards from all the poking and prodding she did to my gums. I'm glad I paid the discounted price on Groupon for the appointment because I would have been upset if I wasted any more money on this experience. I won't be back.