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| - I've overlooked the customer service to enjoy the quality of their food for the past few years... The time has come where even their quality of food will not bring me back.
Over the past few years there have been a few instances where their customer service could have been better, last night unfortunately was the last straw.
I ordered pickup for myself and two others and was told that it would be 1.5 hour wait... It seemed like a much longer wait than usual, however, I discovered that they were recently added to the new Uber app. It made sense that there would be an increase in volume.
I showed up at 7:25PM (order pickup time 7:30PM) and was informed it should be a few minutes. I left the restaurant with my food at 7:45PM, little did I know this was not the end of our interaction. Upon arriving home at 8PM, I discovered that it was an incomplete order and two sides were missing. I attempted to call them a number of times but due to their volumes was unable to get through to anyone at the restaurant. I departed my condo to receive the rest of my order upset and hoping that they would be able to make it up to me and retain my business.
Upon reentry to the restaurant it was evident that the volume was catching up with the individual working take out as she seemed flustered and not in the best spirits. I realized that it was no fault of hers that my order was incomplete and was as calm as possible. I explained my situation and asked for either my siders, or possibly for a new hot order as my friends would have all eaten by now and mine would be cold. Her response was, "I will grab you rice." She headed in to the kitchen, grabbed the items I had not received, placed them in my hand and walked away without saying a word. I did not receive any sort of apology for the inconvenience or even a well wish. After arriving home with a half order of rice, I was finally able to eat my cold meal at 8:40ish.
Before taking to Yelp to provide an unsatisfactory review, I wanted to provide management an opportunity to hear my story and to get their feedback on the situation. Unfortunately, their website does not have the ability for me to send an email and retell the events.
I can now say that after visiting Sukho Thai weekly for the past few years, I will now be more than happy to take my business elsewhere to somewhere it may be appreciated and tell my friends to do the same.
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