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| - Tonight we went into the Anthem AT&T store to get our switcher bill handled hopefully once and for all. There was an associate in the store we spoke to first and explained our situation to and he didn't understand how we only received $159.00. Then Edward came up from the back. He pulled our final Sprint bill up from his email and printed it off. It showed that they were suppose to pay a grand total of $771.06. As Edward (original guy we worked with) was reviewing the bill, his associate had a question and kindly said I have a. Mid sentence Edward aggressively looked up, glared at him and condescendingly said "Don't interrupt me. " The associate, mind you he has only been working there for one month, looked at me shocked and appalled. Edward then tried to justify the $159.00 visa and said he only owed us an additional $127.00. My fiancé then pointed to the numbers and specified, "these are the portions AT&T needs to pay. The early termination fees and the rest of the lease on our phones which adds up to $771.06."
Edward from there blew up. He proceeded to stand up and say, "this is all I am offering you." Jeffrey said "no that does not add up." Edward aggressively stated "yes it does and if you guys cant agree to this then you need to leave MY STORE!" At this point, my fiancé called AT&T customer care because we were told to do so the night before if there was an issue. We also asked Edward if we could speak to or receive Brock, the regional manager's, telephone number. Edward refused and said "No!" Edward then shoved the papers at my fiancé and again aggressively said "you need to leave." We refused to and Edward continued to try to push the papers into my fiancés hands. When my fiancé refused, he turned to me. He took the papered and thrusted them into my chest and abdominal area saying " you need to LEAVE MY STORE!"
Again, we only went in tonight to figure out our bill. We did not cuss, yell, or make a pass at him. There was also a customer inside the store while this incident took place. He ended up leaving at the soonest opportunity he could.
After I did not accept the papers he so violently tried to give me, he took them, placed them outside and then came back inside and threatened to call the police. He was accusing us of trespassing even though we are established paying customers. Meanwhile, I began recoding due to feeling unsafe and my fiancé continued to wait for customer care to get on the line. Edward walked to the back to call the police.
His associate was then left in the store with us shocked and embarrassed by his co-worker. He tried to be hospitable and help console us. He also took it upon himself to text Brock to let him know what was going on, but did not tell Edward he had done so. The associate also said that this is not the first time he has talked down to an associate. We felt bad for him; no one should be in a workplace or work for a corporation that hires people that treat others this way especially from a manager.
Edward then came in and out of the back saying the police were on the way. Continuing to say " YOU NEED TO LEAVE MY STORE. NOW." Jeffrey (my fiancé) then asked if he would be willing to speak with customer care and he said "NO, I refuse to help EITHER OF YOU."
He then went to the back again and called his regional manager, Brock, to let him know of the incident. According to the associate, what Edward told Brock was that we were rude and cussing at him. We did no such thing and thankfully the associate was there as witness to prove we did not. We remained calm the entire time.
Edward then came back out again refused to help us and made aggressive movements as he moved throughout the store making us feel even more uncomfortable than we already were.
The customer care team advised us there was nothing they could do, that only the store could help us and that we needed to drive 10 miles to the next closest one in hopes to resolve our issue. Due to Edward giving us below poor customer service and he that he was the only manager there we were out of options.
The Maricopa sheriffs department arrived and did ask us to leave the store. Once outside, the officers informed us what Edward reported to them and again it was another lie. We did not yell, we were not aggressive, we did not cuss.
We were shocked and in disbelief that this situation occurred. We want to let all of our family and friends know that AT&T lied to us multiple times and provided us horrible customer service. If you are thinking about switching or signing up with #AT&T, be fore warned. This could be you. It has been the worst experience of my life. #att
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