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  • I normally don't post reviews, but this experience was so bad I had to share it. Ordered 2 of the standard pizzas for carry out tonight. They were fairly busy, but the front staff was friendly, and they had the pizzas to me in about a half hour. When I brought it home and opened the boxes, the "Brooklyn Bridge" pizza had standing water in the whole back half of the box, and the entire crust (as well as the box) was soaked through. When we opened it, I called back immediately to let them know, and they offered to make me a new one, but it was going to take another 30 minutes to make. My kids couldn't keep waiting that long, so I decided to just order another pizza from Papa's, who could get one to me in 10-15 minutes. The girl up front was going to provide a credit, and then put Anthony (I assume the manager / owner) on the line to "resolve" the situation. He proceeded to tell me that this particular pizza always put off some water, since there were vegetables on it. I told him this was much more than just a little water, and he told me I "shouldn't have ordered so many mushrooms". (note that this was a standard pizza off their menu!) He told me that water couldn't have been spilled on it (that I was lying) and that he needed me to bring the pizza in to look at it. The place is 15 minutes away one-way, and I wasn't about to drive back and forth again when I had another pizza on the way, so he hung up on me. We'd been to the place several times in the past, and ordered that same pizza in the past, never with that kind of water soaked through. Needless to say, tonight was my last trip to Brooklyn. Great service, Anthony!!
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