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| - Ok everyone - if you are NOT sitting down - I suggest you do so. Ready?
This contractor company does NOT charge for "diagnostic fee/service fee"!!!!!!!! :D :D :D :D :D (Remember my lil tidbit from the previous contractor review? ok so lemme explain!)
Out of the numerous companies I have called - none have been very willing to come out unless you paid out of pocket first for them to show up, and this is just NOT the type of service I am accustomed to when it comes to contractors!
So - I went to the ServiceMagic.com website to pull for contractors - and yes 12 contractors, and a couple of phone calls to the Service Magic folks - and I was given the contact info for this company!!!! I called them up, fearing the worst (having to pay out of pocket before hand), and the first question I asked the receptionist/scheduler (Ms. Tima), was if they charged the dreaded diagnostic fee - she said no. Their company does not follow that policy and there are no "sneaky fees" (per her words), that they will give diagnostics and estimates without charging. So of course I asked what their availability for us was! Soooo I booked a block time for today (they book in 4 hour increments), with the technician Alex.
I'll admit, I was skeptical if I was going to get a repeat of "no call/no show" - and holding my breath prepared for the worst. But at 10am - DOORBELL rang!!!!! Now hubby did all the interaction with Alex, and explained what was going on. Apparently within - 10 -15 minutes problem solved!!!!! Hubby was VERY happy with the friendliness of Alex, and the little extra mile he went to give us a tid bit of follow up advice on our issue.
Now for those who are skeptical of my words (and I did my homework prior to having them come over):
I looked this company up on the BBB website: solid B+ rating - apparently 4 complaints against them that have been settled. (But I don't hold the BBB in the high regard anymore after the whole scandal of businesses paying to get higher ratings became public news a while back.)
Service Magic accredited - meaning they go through an extensive background check, and reviews are done by Service Magic customers! (on their website they had a solid 5 star going based out of 35 reviews).
Angie's List -they are listed with a solid A based on 44 reviews (just don't look them up as Country Wide Proserv, you have to look them up as Proserv).
Final verdict on this company:
Very friendly customer service, No upfront fees, friendly technicians! We will have their info in our back pocket ready to call for future issues (hopefully NOT the case) or just to plain out recommend to anyone who asks us!
Thanks Country Wide Proserv for such excellent service!
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