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| - My last visit to The Home Depot was to get a basic lumber load and get it cut, nothing special. Getting there was easy enough as it's conveniently located on the corner of Macleod Trail and Glenmore, opposite Chinook Centre. Parking was ample and there were plenty of trolleys/carts for items. Inside the aisles are clearly categorized and labeled, but when you actually go down an aisle the organization isn't always clear and they can also be somewhat cluttered/messy. Even in something like lumber, it wasn't clear why things were placed where they were.
Finding what I needed was simple enough and I loaded it by myself onto a trolley. I couldn't help but notice that no one was around to help, the whole area was basically barren and the majority of the employees had congregated around the front of the store and were standing around or chatting. Pretty surprising that they don't have more people roaming the floor to actively help people, I could see a lot of customers waiting around and getting frustrated and just leaving because of it. Not only that, but not all customers are equipped to be pulling items off the shelf and loading them. I couldn't help but notice an older man struggle with his load, so I ran over to help. I needed some lumber cut so I left my trolley next to the saw at the back of the store and had to walk all the way up to the front to find someone, they should really have some sort of a "call/buzz for service" option, as I'd imagine this would be a frequent request. The guy I found seemed unimpressed and annoyed, as if I inconvenienced him from whatever he was doing... I simply asked if there's someone available to do a lumber cut "Yup.. that's me *pft*..." We then proceeded to the back of the store, he seemed aggravated the whole time and did not want to make conversation. When we got there "Okay, what do you want..." Sure enough he completed the cuts I needed, but he did not enjoy doing it by any means. He didn't ask if I needed help with anything else. I was happy to head away to the register and leave, but then even at the register, no smile or friendliness was granted either, no "thank you" or "have a great day", just "your total is...". I can see why they changed their slogan from "You can do it. We can help." To "More Saving. More Doing." Because clearly they don't like to help, they just like to let you do it all on your own... Super unimpressed with the service here...
It's too bad, because as a department store they really carry a lot of great stuff and they have some good sales as well. They specialize in home improvement and construction items, but they have a lot of other stuff for just regular home purchases and non-DIY people. I won't get into all the good stuff and actual benefits Home Depot offers for this review, yup there are some... But this visit didn't feature any of them, next time I'll probably go to Lowes or Rona.
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