Glad to read the other good reviews of this place. Like another person who commented, they did a free tire pressure check 2 weeks ago and the tech thought he fixed a small issue with the valve and said to come back if the tire continued to lose pressure. Within 2 weeks the light came on again and I made an appointment. The guy who checked me in said inspected my tires - he explained they were cracked and worn and not worth repairing. So I am here in the waiting room while they install 2 Big O touring tires. As other reviewers have said everyone has been very nice to work with. Thanks Big O!!! I feel much safer now!