Made an appointment for a cut and color. I had long brunette hair with a blonde ombre that was growing out. I wanted coppery red tones added into my hair and showed numerous pictures of the color. The stylist asked if I wanted more blonde put in. I said no more blonde, I want it to be a bright red copper like the picture. My hair came out looking almost all brunette with dark red undertones. Not at all like the color I had asked for. I explained this isn't what I wanted, but I paid 130 or so for everything. We scheduled another appointment to fix it and I was told I'd have to pay even more. Any time a stylist messed up my hair or color at any other shop, it was fixed for free. I shouldn't have to pay extra to have your mistake fixed. After the second appointment, it was the desired color, but faded in a week because she used more of a toner instead of dye? Won't be coming back!