Last week I had a problem with my air conditioning. The AC was working but the fan wasn't blowing the air. I called Prime Comfort and luckily they had an appointment between 4 PM and 6 PM. The technician came out and told us that the fan motor needed to be replaced. Since it was already late he had to call about the parts in the morning. When he called back the next day he had bad news. The part wasn't available in stock and was a special order from the manufacturer. The estimated time to deliver the part was 17 days. Needless to say, the heat in the home was unbearable for sleeping. They called us with a possible temporary solution and the following day installed a fan to replace the broken fan in the unit. The temporary solution worked! And the best part was that the temporary solution was free of charge. I commend Prime Comfort on their customer service and quick response time. I would definitely recommend them.