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  • Terrible, Terrible, Terrible! We're extremely upset with this Mr. Lube location. We too are a local business in the area and have been brining our fleet of cars here for a while now. While Mr. Lube Richmond Hill is higher priced than most, we keep going back solely because of their efficiency and speed. However, after our most recent visit here...we will not be coming back; at least to this location. Technician purposely stripped one of the drain plug bolts on one of our cars after we refused two previous up-selling attempts. To make matters worse, the charge for the stripped drain plug was not brought to the drivers attention at the time of billing and was sneakily put onto the bill....which was only later noticed by our owner. The 'stripped' drain plug is a very common up selling tactic used by Mr. Lube technicians. The cost for each drain plug is roughly $1-2 and they sell it for $9.99. Technician receives a commission of around $1-2.
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