| rev:text
| - I've been meaning to write a review for New Image, but wanted to wait post appointment to determine if I was healing properly to share my results.
First impression: I was greeted by nice and friendly staff who offered me water and a nice lounge to sit in. Oddly enough, while I was waiting, a patient sat down next to me and asked me what type of treatment I was having. I asked why, what's wrong here? She spoke softly and quietly (as if she was in the witness protection program), and whispered that she didn't see any significant results for an under eye procedure she received from the office. I politely listened, and told her I was coming in for something entirely different and will make my decision, and happy to share comments after my treatment.
Treatments:
1. Laser sun spot removal and healing process was successful! Cindy was very gentle during the process and quite informative. Cindy even noticed teeny tiny cherry spots on my arms which she said could be removed by laser as well. Thank you for an amazing experience, Cindy! You're the best!! My treatment alone with Cindy: 5 stars.
2. The second treatment was with B****a. Very nice, but didn't go into the process of what was about to take place. I thought I was going to receive laser treatment, but low and behold, she is scraping the surface of of my skin, then places solution on top that nearly burns my face. She told me that it would only burn for a few minutes. What?!?! No solution should have that type of effect - not for a few minutes - not ever. It felt like a lifetime of pain and agony. Extremely excruciating and painful. So much so, that I had to ask her to STOP. I also mentioned that I was not aware of this technique and asked why we couldn't use the laser method. She replied that "this was the only way right now". Needless to say, I left with the right side of my face burning in agony.
Would I go back? Possibly back to Cindy for services, but opting out of the second treatment.
Tip(s): They do try to cross sell services with first time patients in an enclosed room. Not sure if this is a positive approach? I can't blame the esthetician, but it's definitely a reflection of the practice's model of cross selling and the need to up sell. Also, prices aren't transparent and vary by what has to be done. I was disappointed with the way the consultation went with treatment #2 since she glanced over my face and gave me a verbal estimate. No concrete way to determine if I was getting a good quote, price. It would help to have estimates "written and documented". Also, I would like to recommend that the office provide written "post procedure" instructions before a patient leaves. Everything was shared verbally. On a positive note, they do have a 20% disc offered on Yelp for first time patients.
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