Typical Mattress place. Big open floor plan with lots of beds to sit on and try out. The guys what work there are pretty cool and not pushy like other places. We are looking for low profile box spring and they were able to present several good options and suggest a few places to look at in addition to them. I think we are just going to wait and get a whole new mattress set after the wedding though... so I can't tell you about their after purchase service.