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  • I would give it a zero if I could!! Soo not happy with the service at receiption. I received a gift certificate for a hot stone massage & facial for Christmas!! It was wonderful. So much so that when I need to buy a gift for my sister in law ( visiting from overseas!) I immediately thought of here. Unfortunately when I went to purchase a $200 + gift certificate the service from the older lady at the counter left a lot to be desired. She needs a refresher course on customer service. As a member of the LVAC we get a small discount and when I inquired about it I was told NO as the person who gets the discount is the receipent!! That's ONLY IF she is a member of the LVAC too and is signing up for membership!!! Seriously !! I would have thought it was the person who is PAYING FOR the gift cert. when I asked if she could do anything for me I was told NO! so I asked for the manager only to be told she won't be in till next week!!! Really ! So I left and went to Euphoria and got an even better deal for the same thing.. Plus the girls at the counter at Euphoria were so helpful. They say that when you are happy with a service you tell 1-10 people however when you are not happy about a service..the sky's the limit!! As you can guess I am not a happy camper with Massage Nirvana which is a shame because one bad experience tarnishes the other wonderful people who work here. So far I've already told at least 8 people about my bad experience at receiption plus tomorrow at the club it will be approx 30 as my gym class is pretty full!! From now on I will be having my massages, facials etc etc at Euphoria!!!
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