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  • I had frequented this place once or twice in the past as last minute resort to have my nails done and it was an OK job. It's close to home which works when you need services and you are in a crunch. Recently, however I wasn't so lucky when I decided to stop in and have my eyebrows waxed. I explained that my eyebrows we're a mess due to another shop's mistake. They had messed them up bad that I had to wait a two whole months to let them grow back in fully. So with giving her the background information I thought I was in good hands. There was no one in the shop so I was taken immediately. We exchanged pleasantries and then I laid down on the table. I could feel her using tweezers, that wasn't painful but there was a bit of a pinch afterwards. A few seconds went by and when she handed me the mirror I WAS BLEEDING! To my horror, there were little prick marks from the tweezers all along both eyes on the brow line close to my eyelid and you could visibly see the blood. To make matters worse, my eyebrows weren't even arched. She basically cut me and sent me on my way. I pointed it out to her and she completely ignored me. I left immediately to gather myself, which was best thing for us both in that moment..... The next day, I went into a shop close to my job. Since I usually get my eyebrows threaded something told me to give this place a chance since at this point I desperately needed to salvage the damage that was done the day before. I again, explained the background information and advised her that my that my eyes were sore and she could see that the little scabs from the cuts had started to form. Needless to say, she did an AMAZING JOB, despite having to contend with all of that. I immediately called Cleopatra Nails back and demanded by $10.00 back! She didn't resist, but wasn't apologetic. She gave me no eye contact when I showed up a half hour later and still she never apologized! Do yourself a favor, don't patronize this place for any service! Any establishment that can't apologize when they make a grave mistake isn't the type of place you want to spend your hard earned money! If there was a way to give this place "NO STARS" I would! P.S. The other two shops that I mentioned in this review will have their own separate reviews if you are interested.
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