| rev:text
| - I am writing the review in hopes that others will not experience the same horrible situation as I did. I wish to express my extreme dissatisfaction with the customer service, equipment service and the dealings I experienced with Gene's RV of Mesa, AZ. I will explain the events leading up to this review. I had a driver's side, front tire blow out, on my 1996 36' class A, which caused extensive damage to the exposed electrical wiring, driver side wheel well floor, the front basement, as well as damaged front and rear fiberglass bodywork. Not being familiar with RV service in the valley I relied on the insurance adjustor for guidance for possible repair facilities. They highly recommended two companies. So I began the lengthy process of obtaining estimates for the repairs based on the recommendations. This was not a simple process to say the least, as I am sure many of you are already aware. I made it clear to each of the two companies recommended, that customer service and communications was imperative and was utmost on my list. Neither of the companies heeded my request and concerns and I was forced to find another company to do the repairs. After a lengthy internet search, I found Gene's RV, contacted them, and received an estimate for the repairs. It appeared to be fair and in line with the previous estimates. After discussing my previous negative experiences, I felt comfortable with taking it to Gene's for the repairs. Upon arrival, 15 minutes prior the pre-arranged time, which was 1700 mid-week, to drop the unit off, the service tech was not there as he stated. The person at the counter contacted him by phone and he could not return for 30-45 minutes. I heard him tell the counter person, he was in the shower, I was told he was on a service call. I should have taken the cue and just left to find another shop. Let me also state, I was not in any hurry to get the repairs done, so they had 3-4 weeks to perform the work. I left the unit and a few weeks past. I contacted them regarding the status, due I was wanting to use it for the weekend and was wondering if it was road worthy. They replied that it was and I could come get it, which I did. I paid for the work done to date and left. During the time I had it, which was two days, I found that the electrical was not completed, as I was told and still had various items which need attention. I made a verbal list and presented it to Dave to follow up after we dropped it off the second time. A few weeks passed and I contacted Dave to see if the work was completed. I was informed it was completed a week prior and if I had received a call from Gene's informing me of such. I responded that I had not and was going to come get it. Upon my arrival I went to the desk to get the keys and pay for the added work I asked for. The pre-arranged amount for the added work was $225.00 and was expecting to pay that amount plus the amount remaining on the original work order. I was shocked to find out the bill was over twice that amount. When I questioned the counter person, his response was he didn't know or have any idea. He contacted Dave, who was again not present and Dave informed me that the amount charged was based entirely on the estimate and that is what was owed, PERIOD! There was no discussion or reasoning, pay the bill or they keep the unit. I paid the bill and left. Upon exiting, the original electrical was still not correct, the added requests were not complete and I was billed twice for items.
During this entire fiasco, I was informed that Dave works for Gene's as a consultant not an employee. The initial service tech I talked to was Mike and he was never there or responded after the first time when he was in the shower. No one from Gene's has ever contacted me until I contacted them to inquire about status
I may be mistaken by what an estimate is but my understanding it is an itemization of labor and materials to perform a specific scope of work. It is based on proposed/estimated time and materials used and with a reasonable amount for profit and overhead added. It is not an invoice or billing statement. If the actual amount of labor and/or material is over or under than the owner is informed and a decision is made as to whether to proceed, and if it is under than a credit is due. This was not the case with Gene's RV. I was charged what was listed on the estimate and more and some of the items I was over charged and even charge twice for items.
I would not recommend this company for any type of service or repairs on any type of RV. I understand they have contracted repairing/replacing AC units on ambulances and that is where they should focus their attention, not on RV's. They may be adequate for making service calls to camp sites to fix AC units, refrigerators or other non-major items but they certainly are not capable of doing major repairs.
I hope this review will assist others in making a decision regarding using Gene's RV for RV repairs.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)