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About: http://data.yelp.com/Review/id/1cwFAw2mL2HdW5I791A1YA Goto Sponge Distinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2011-02-13 00:00:00 (xsd:dateTime)
itemReviewed	Cox Communications
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	23 (xsd:int)
rev:text	Oh they are so so so bad. I thought Comcast was the worst ever when I lived in Philly, but this outfit puts them to shame in terms of customer service. It's such a comedy of corporate incompetence it's hard to know where to begin: 1) The names they have for their various cable tv "packages" on their website are DIFFERENT from the names used by the people on customer support. I had to spend half an hour with the person on the phone, who in term was surfing their own website looking up the packages I was seeing. 2) I switched banks, so there were two months where the autopayment I had set up with the old bank bounced because I hadn't yet set it up with new bank. My mistake to be sure, but as punishment they started making me pay with cash in a machine at the local Circle K for a full year. And once I made two payments the same day because I was $60 short the first time - and two weeks later I learned Cox had no evidence of the second $60 cash payment. Why didn't I save my receipt they asked me? FU. 3) Their On Demand service is soooo slow to load, and has a really archaic user interface. There have also been over half a dozen times when I tried to order On Demand and the screen just went blank, or tells me there was an error and try again later.. Oh well, guess they don't want my money. 4) Their DVR service also has a really cumbersome interface. I finally got all my shows setup and programmed and then my cable modem died. The new one they gave me had none of the settings it had taken me hours and hours to setup. I just gave up rather than spend another whole day reprogramming my saved shows using their crappy, slow interface. 5) Customer servicer is not 24 hours (though tech support is). And they have different numbers for every city instead of a centralized 800 number - making it very hard to figure out which number to call. 6) They're ridiculously expensive. Get yourself an AppleTV/Netflix/Hulu combo, get Quest to do your Internet, and kick these guys to the curb. The writing is on the wall for these cable dinosaurs - you'd think they'd have the incentive to try even just a little bit.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Rob

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