If a Nancy's does not wish to put pride into their take out customers' orders than they should not advertise take out. Furthermore when I leave work to get food, I don't always have time to return to the place if the order is not correct. And on a personal note in today's economy all customers should be important to you. And by the way I never asked for a refund and both orders were incorrect in fact I was placing another order and only asked that you as the business owner make it right by giving the homefries that should have been on prior order; so instead you would rather lose a customer over $2.49? Maybe that's how you do business either way weather I agree or disagree it is never appropriate to be rude to a customer.