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Frankly, I don't even know where to begin with these clowns. I purchased a Used 2010 Jeep Liberty from Kelly about a year ago and brought my vehicle in for an oil change and for them to give me a suggestion on how to get my Jeep out of 4WD and back into 2WD.
The service attendant, Bryan, had told me, "let's take a look at it and if it's a mechanical issue, there would be no charge." What does he do? He writes up a $98.00 charge (w/ tax $107.00) for service and tells me, "well, all we did is drive it up the street and the mechanic was able to get it out of 4WD." Trust me, I tried to get it out of 4WD, through every possible configuration, before I asked them for their opinion.
The worst part of this, I called back asking to speak with the owner or the GM and the cashier started screaming at me and telling me her husband is the GM (as if that matters...?). Screaming at me for being a concerned customer, wanting to know more about the charges. She also accused me of cursing at her, which I did not. Are you kidding me...?
Finally, the GM or Sales Manager calls me back and quickly told me, "there will be no reimbursement of the service charges, because we are charging you for analyzing for damage." The invoice here: http://i.imgur.com/5AwdOGc.jpg shows "CUSTOMER HAS DECLINED SERVICES TO CHECK FOR INTERNAL DAMAGES." So, how could I be charged for damage analysis?!?!?!
Save your time, energy and money. Do NOT use Kelly Cars of Moon Township. They are scam artists and do not work with clients properly and their employees have no respect for their customers.
Yelp was the first place I had thought of and here I am, telling the truth on the matter.
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