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| - My family and I had our Christmas Eve dinner here (2016), and it was by far the worst dining experience of our lives.
Our experience started off great, our hors d'oeuvres and wine were excellent. But once it came down to our main course it went south pretty rapidly.
When you dine at upscale places you're used to a specific presentation and representation of the restaurant. None of our meals came at the same time, my mothers fillet was over cooked( asked for medium rare and received well done- anyone who eats a good cut knows anything more than medium rare just destroys the meat) my brother had ordered the bone-in. I've never seen that specific cut of meat served as thin as it's was, and his was over cooked and brought out ice cold.
As for my father and I, we have a tradition of going to the palm and splitting a lobster. We were told we had a female 6lb on reserve. The lobster was brought out last, un-cracked, no utensils, no lemons, didn't put the bibs on us. When we were insulted with the presentation and asked them to please crack the shells for us, We received attitude and the whole lobster was taken away and brought into the kitchen. Anyone who's had lobsters knows that the lobster is ALWAYS presented and then cracked table side. When the lobster was brought back out we were missing 90% of the meat. And that's not an exaggeration. The plate they put the meat on was a large bread plate. Whatever meat they platted was destroyed and slapped on a plate. When we asked where the rest of the meat was, we again were replied with attitude..- this is all the meat- a 6lb lobsters meat wouldn't fit on a small bread plate let's be serious. Also when we were told the lobster was female I pointed out the rue was green not red, which would indicate the lobster was a male. I was told I was mistaken, which I was not.
The manager was asked to come to our table to go over the disaster of our Christmas Eve meal. We see our dad one time a year and this is what we look forward to all year. The manager was the RUDEST man I've ever encountered and he tried to embarrass my father. We've eaten at Morton's all over the country and it's safe to say this was an embarrassment of the establishment and the management team should be ashamed.
Thank you for ruining our Christmas Eve dinner . Definitely one we will never forget. We will make sure to stay at The Palm.
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