Update: This place is still consistently amazing. They really care about my dog Larry and give him very personal recommendations. They emailed me when they thought they made a mistake telling me an item was not in stock while it was, which was very nice because they had to look up my info through my dog's name, which they remembered even though he wasn't in the store that day. The staff are all full of personality and are not pushy at all. I know I've said this before but it still amazes me - I've been given many, many free samples here and told to come back when I choose the best food for Larry. These people care about my pet in the long run and not making a quick sale, and that means they will get my business as long as I'm in Pittsburgh.