I always feel stupid going into mac because I don't know much about makeup and it doesn't help that when I'm asking an employee about a certain product and I use the wrong term or I call it the wrong name they correct me, like you know what I meant so just go with it. Maybe this is just my personal issue. *sigh*
Customer service varies. You never know if you're going to have good or bad service it really depends on who's working that day.
Bad service = employees paying no attention to you, I don't need all the attention in the whole world but if I walk into mac it's because I'm going to buy something and it's not like I can just go to the shelves and get it myself. There's been times where I walk in and I have a product in mind that I would like to try out/buy and I need help and just no one helps me.
Great service = employees greeting you when you walk in, even if they are busy a "hello welcome to mac" is lovely!! Getting help with no judgment is also freaking awesome, i don't know much about makeup like I said before and what I truly appreciate is when someone helps me and teaches me things w/o being rude/snooty about it. I love it when this does happen because I leave mac with what I wanted to buy and I leave happy because I don't feel kind of dumb and insecure because of my lack of knowledge about makeup.
I've never had a bad experience here, sometimes they have really bad customer service though! Most of my experiences at this mac have been great, but lately it hasn't been that great the service gets worst every time I go in. I've been trying to return something for two weeks every time I go in I get completely ignored.